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Il procedimento per effettuare un reclamo è il seguente:
1. Descrivi i problemi relativi al tuo reclamo nel nostro modulo di reclamo. Ricorda di fornirci più dettagli possibile – ci aiuterà a velocizzare il procedimento.
2. Ti manderemo un’e-mail che ti conferma la ricezione del reclamo.
3. Esamineremo il tuo reclamo entro 3 giorni. Poi il nostro team ti contatterà con la decisione.
4. Potremmo aver bisogno di mandare le scatole alle nostre strutture di stampa. In tal caso, copriremo noi i costi per spedircele.
5. Ogni reclamo viene controllato manualmente.
Scopri quando presentare un reclamo.